Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
Great Matterhorn views
Close to village amenities
Noise from early departing groups
Mismatched room description
8.2/10
Great
Rooms
8.3
Location
8.3
Service
8.3
Dining
8.0
Guest reviews
8.2/10
based on 6 reviews
4.5/5
based on 232 reviews
8.6
8.6/10 based on 900 reviews
#58 of 107 hotels in Zermatt based on Tripadvisor
James
United States,
April
2024
7.2/10
The hotel offered amazing Matterhorn views from the top floor rooms and the sofa was nicely made up for four people upon arrival. However, the noise from traveling groups leaving early in the morning was a downside.
Rooms
7.0
The rooms were nicely made up for four people upon arrival, with amazing Matterhorn views. However, the noise from traveling groups leaving early was a bit bothersome and the room didn't match the description we booked.
Service
6.0
The staff was extremely obliging and helpful in providing information on walking tracks and lift operations. However, there was an incident where a staff member was rude about cutlery, which was unpleasant.
Location
8.0
The location was ideal, not too far from main amenities and with easy access to the village. However, the noise from early-morning departing groups could be a drawback.
Dining
7.0
The dining experience offered a good cold buffet with a variety of choices, but there were some limitations in the breakfast options. The homemade bread was a nice touch.
Facilities
8.0
The hotel had all the necessary amenities for a comfortable stay.
Great Matterhorn views
Noise from early departing groups
Denis
United Kingdom,
January
2024
8.4/10
I felt like I was in a giant snowglobe, enjoying the views of the Matterhorn around the hotel. The rooms were spacious and clean, offering plenty of storage space and a lovely terrasse where we could relax. The service was outstanding, especially when we arrived early with our baby. The location was convenient, just a short walk from the sunegga lift and not far from the main street of Zermatt. The dining options were good, with a nice variety of choices although a few more hot items would have been appreciated.
Rooms
9.0
The rooms were spacious and clean, with a great view of the Matterhorn. Plenty of storage space and a lovely terrasse/balcony.
Service
9.0
The staff was very accommodating, especially with our early arrival and baby. They were patient and attentive to our needs.
Location
8.0
The hotel's location was convenient, just a short walk to the sunegga lift and not far from Zermatt's main street.
Dining
8.0
The dining experience was good, with a variety of choices including fresh bread, fruit, cheeses, and cereals. More hot options would have been a nice addition.
Facilities
8.0
The hotel offered all the necessary facilities for a comfortable stay.
Great view of Matterhorn
Limited hot food options
Thomas
United States,
January
2024
8.4/10
Staying at this hotel was simply magical with beautiful Zermatt views of the Matterhorn from the balcony. The rooms were comfy with large beds. The friendly and welcoming service added to the overall experience, although it would have been even better if available past 10 pm. The location was ideal for easy access to ski lifts and restaurants. The dining experience was good, offering a variety of food choices. The hotel facilities were also great, especially the organic products available.
Rooms
9.0
The rooms were nice, comfy, and had superb views of the Matterhorn from the balcony; simply magical on a clear summer evening.
Service
8.0
The staff was so friendly and welcoming; they tried to insist I paid in £ Sterling.
Location
9.0
The hotel is a short walk up a hill from the train station in Zermatt, convenient for accessing parks, restaurants, ski lifts, and glacier tours.
Dining
8.0
The dining experience was good with a variety of choices available, including home-made organic products.
Facilities
8.0
Facilities provided were satisfying and the dining experience was good.
Bob
United States,
November
2023
8.6/10
I couldn't have asked for a better evening view with a pre-dinner drink than sitting on the balcony admiring the Matterhorn. The room upgrade to a higher category from a standard room was indeed delightful, offering a more spacious and pleasant stay. Although only two upper rooms provide Matterhorn views, the service staff was incredibly helpful and friendly, making our experience truly special. The location, while a bit far from town, was still convenient for exploring nearby attractions. The dining experience surpassed expectations with a delicious spread of fresh breads, fruit, cheeses, and more, all perfectly presented. Overall, a great value for money with some minor inconveniences.
Rooms
9.0
The room was charming, with a magnificent view of the Matterhorn.
Service
9.0
The service was top-notch, with a very friendly and accommodating staff.
Location
8.0
The hotel's location, although slightly far from town, offered a comfortable walk to various attractions.
Dining
9.0
The dining experience exceeded expectations with a delectable array of dishes, making each meal a pleasure.
Facilities
8.0
The hotel facilities were convenient and well-maintained, adding to the overall enjoyment of the stay.
Sid
United Kingdom,
September
2023
9.0/10
I had a wonderful stay at the hotel. The rooms were beautifully renovated in 2008 and had a stunning view of the Matterhorn, which was mesmerizing day and night. The service was top-notch, with friendly and efficient staff who went out of their way to make my stay comfortable. The location was perfect, close to ski rental shops and lift stations but still peaceful. The dining experience exceeded my expectations, offering a great selection of food with a view of the mountains. Overall, a fantastic place to stay.
Rooms
9.0
The rooms were done up completely in 2008 and looked really nice. The view of the Matterhorn was unbeatable both during the day and by moonlight.
Service
9.0
The staff was friendly and efficient, making sure I had everything I needed and even arranging an early check-in. Their care and attention made my stay even more enjoyable.
Location
9.0
The hotel's location was ideal, just a short walk from ski rental shops and lift stations, yet conveniently away from the main hustle and bustle. The proximity to key attractions made it easy to explore the area.
Dining
9.0
The dining experience was excellent, providing a great spread of food including fresh bread, fruits, cheeses, and more. The quality of the food exceeded my expectations, and the view of the mountains added to the dining pleasure.
Facilities
The hotel's facilities were impressive, offering everything I needed for a comfortable stay.
David
United Kingdom,
April
2023
7.8/10
I had a mixed experience at this hotel. The rooms were a bit small for three people, and it was inconvenient not to have a larger tablet under the sink for toiletries. However, the room rates were reasonable for Zermatt standards. Unfortunately, I had to spend the first night without assistance at the front desk. On a positive note, the room featured a spacious terrace with a lovely table and chairs.
Rooms
7.0
The rooms were a bit small for 3 people and lacked some convenient amenities like a larger tablet under the sink. However, the rates were reasonable for Zermatt.
Service
9.0
The service was excellent overall, with friendly staff throughout, especially the front desk team and the engaging young assistant maitre d'.
Location
8.0
The location was convenient, just a short walk from the central train station in Zermatt, making it easy to explore the town and access transportation.
Dining
7.0
The dining experience was good, offering a variety of options including fresh bread, fruit, cheeses, and cereals. It would have been better with a hot option available.
Facilities
8.0
The hotel had decent facilities, including room service, laundry service, and pet amenities.
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